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General Questions
What types of furniture do you sell?
We offer a wide range of furniture, including sofas, dining tables and chairs, coffee tables, beds, and storage solutions. Our pieces are carefully selected to provide affordable luxury for every home.
Do you have a showroom where I can see the products in person?
Yes! You can visit our showroom at 149 E Pender St, Vancouver, BC V6A 1T6, Wednesday to Saturday, from 11:00 AM to 5:00 PM.
Are your products ready-made or customizable?
Most of our products are ready-made, but we also offer custom orders. Feel free to contact us for details!
Do you offer design consultation services?
Yes, we do. Whether you’re furnishing for a home renovation, building lobby update, new restaurant builds, we can help. We offer a full-service package design service that will help you ensure your project is completed professionally and with care. Contact us for more details.
Do you offer bulk or trade discounts for businesses?
Yes! We offer special pricing for bulk and business orders through our Trade Program. Contact us for more details and to sign up for the program.
Ordering & Payment
How do I place an order?
You can order online through our website. For larger orders or custom orders, feel free to email us.
What payment methods do you accept?
We accept debit cards, credit cards, and financing.
Can I modify or cancel my order after placing it?
Orders may be modified before we complete processing. Please contact us as soon as possible with any changes. After processing begins, changes may not be possible.
Do you offer financing or payment plans?
Yes! We offer financing through Klarna, where you can pay bi-weekly with no interest and adjust your payment schedule, if needed. We also offer Affirm for monthly payments with interest. Choose the plan that works best for you at checkout.
Shipping & Delivery
What are my options for receiving my furniture?
We offer three options during check-out: 1) Pick-up from us 2) Standard shipping and 3) White Glove service. Standard shipping is $159 for orders under $5,000, while orders over $5,000 are charged 3% of the order value. For a more premium experience, White Glove delivery is available at $399 for orders under $5,000, and for orders over $5,000, the fee is 6% of the order value.
Where do you deliver?
Currently, we only ship locally in area around Vancouver, BC, Canada, including Chilliwack up to Whistler, BC. For areas outside of this area, contact us and we can work with you to quote shipping costs.
How long does shipping take?
Local processing and delivery typically takes 5-7 business days. For pre-order or custom orders, delivery will depend on the specifics of your order.
Can I schedule a specific delivery date and time?
Yes! Our white glove service includes a delivery appointment for us to deliver and unpack your furniture. We will try our best to accommodate delivery dates and times.
What should I do if my order arrives damaged?
If your item arrives damaged, please contact us within 3 calendar days after the product has arrived with photos, and we will process and contact you with resolution options, which may include refund, replacement or blemish discounts.
Returns & Exchanges
What is your return and exchange policy?
You can return regular priced items within 30 days of delivery in their original condition. Claims must be submitted within 3 days of delivery. Custom items are non-returnable. Please refer to the Refunds and Returns Policy for details. All sales items and clearance items are final sale - no exchange or refund.
Do I need to pay for return shipping
Yes. Please note that shipping costs are non-refundable, and customers will be responsible for additional charges related to the return, if applicable
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Can I return a customized or assembled item?
Unfortunately, custom orders, discounted, and sale items are final sale and cannot be returned or exchanged.
Product Care & Assembly
Do your products come pre-assembled?
Most of our furniture comes pre-assembled but some items may require minimal assembly.
Do you offer assembly services?
Yes, White glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials.
Customer Support
How can I contact customer service?
You can reach us via email contact@decoami.com or visit us at our showroom 149 E Pender St, Vancouver, BC V6A 1T6.
What should I do if I have an issue with my order?
If you have any concerns, please contact us as soon as possible so we can resolve the issue.